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Shipping & Returns


SHIPPING

We use DHL for all fast track shipping.

For Spain, delivery times are around 24 hours. For other European customers, delivery times are around 1-2 working days from shipping notification. For Worldwide customers, delivery times are around 5 working days from shipping notification.

For those who are happy to wait a little longer, we use our local postal service Correos.

For Spain, delivery times are around 72 hours. For European customers, delivery times are around 5-7 working days from shipping notification. For Worldwide customers, delivery times are around 7-10 working days from shipping notification.

As Spain is still in a State of Emergency, our local postal service delivery times are being affected.

Once your order has been processed, we'll send you an email with tracking details so you can follow your order.

Please note that we do not pay Customs Duties that may be required for certain countries, for Deliveries or Returns.

RETURNS

Returns on a whim hurt small, independent businesses and more importantly the environment. Please do take a bit of time going through our Size Guide before purchasing. 

If you're just not satisfied with your purchase, then our policy lasts 30 days from your purchase. If 30 days have gone by since your purchase, unfortunately then we can’t offer you a refund or exchange.

To be eligible for a return, your garment must be unused and in the same condition that you received it. The garment bag must also be included.

HOW TO RETURN 

*Before sending anything back, please let us first know via email on support@parietti.cc with RETURN or EXCHANGE in the subject header.

*Let us know in the email, on which day you would like the item(s) to be picked up. Please note that we cannot arrange an exact time. 

*Once we have received your email, we will send you an email that allows you to print off a DHL Returns label and document, and if necessary reschedule pick up.

*Include the garment(s) and the garment bag(s) together, and a note with your Name and Order Number

*Stick the DHL label on the outside of your mailing envelope and include any extra documentation. If you can reuse the same mailer you received it in, so much the better.

*If you used Correos to receive your order, then return shipping costs will be at your expense. Please return using the following address:

Parietti Active Clothing SL

c/o Planet Space

Gremi de Sabaters 34

07320 Palma 

Illes Baleares 

Spain

Once your return is received, we will process an exchange or refund as requested.